A DISGUSTED mum has slammed Pontins after she found her room with a sink full of dirty plates, overflowing bins - and soiled PANTS.

Shocking pictures show the "appalling" state of the accommodation Emma Hobbs, 34, booked for an Easter getaway with her husband and children.

Emma travelled to the Brean Sands resort in Burnham-on-Sea from Brierley Hill in the West Midlands.

A seven-night stay at the resort in May costs between £99 and £179.

She described cups left on the table, half eaten food on the cooker, a sink overflowing with dirty dishes, litter all over the floor and stinking bins "full to the brim".

Emma said the cooker and microwave were "sticky" and "dirty" - but said other guests told her they had discovered "vomit in their rooms and an ants nest".

She says staff at the resort blamed a communication error for the unclean apartment.

Emma, who claims to have waited several hours for it to be tidied, also found it difficult to make a further complaint.

She slammed the "appalling standards of the accommodation" in an open letter addressed to Pontins Guest Solutions department.

Emma wrote: "We arrived at around 4.30pm and joined a queue to get our keys.

"There was no staff to assist with this process, however other guests were explaining the system after they spent up to 40 minutes in the wrong queue.

"Having been given our keys, we drove to the closest car park, unloaded the car and carried our suitcase, bags and belongings over to our room.

"The condition we found our room in was unbelievable.

"The room looked as though the previous occupants had just left."

She then met a member of the Guest Services at the resort's reception and asked her to

Emma wrote: "I looked around at the other unhappy guests in disbelief.

"Breakdown in communication? No chance!

"No one had checked the rooms since the previous occupants checked out over eight hours before.

"No one had checked that there were enough cleaning staff to work on possibly the busiest weekend of the year!"

A Pontins representative said: "We can confirm that Guest Solutions have responded directly to the guest."

He was unable to confirm if Emma received a refund and did not comment further.