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Inspectors visit Somerset hospital
10:30pm Thursday 19th September 2013 in Somerset
NEXT week, a team of inspectors from the Care Quality Commission (CQC) will arrive at Musgrove Park Hospital, in Taunton, at the start of the most thorough inspection the hospital has ever seen.
Taunton and Somerset NHS Foundation Trust is one of the first four to be inspected under changes announced by England’s new Chief Inspector of Hospitals, Sir Mike Richards – and he wants patients to help plan the inspection.
Here, Sir Mike explains how the inspection regime will work.
WHEN we go into hospital we should all expect to get safe, good quality and compassionate care.
Sadly, this doesn’t always happen.
Hospitals are complex organisations, so it follows that checking they are providing good services requires teams of specialists who can get the full picture of what’s going on. To do that, CQC is bringing in radical changes to the way we inspect.
As Chief Inspector of Hospitals, I am leading these changes.
Our new hospital inspection teams are significantly larger than CQC has used in the past. The inspection panels will include doctors, nurses and other experts and trained members of the public, working alongside senior CQC inspectors.
The Taunton inspection team will be led by Dr Chris Gordon programme Director of the Quality, Innovation, Productivity and Prevention programme at the NHS Leadership Academy.
We’re looking at a range of 18 hospital trusts which we think may represent the variation in NHS hospital care. I have identified six Trusts that are a priority for inspection because they have high risk scores. There are a further six that we have identified are low risk – and Taunton and Somerset Trust is one of those.
The inspection teams will visit every site that delivers acute services and eight key services areas: A&E, maternity, paediatrics, acute medical and surgical pathways (including care for the elderly), critical care, end-oflife care and outpatients.
The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.
We know there is too much variation in quality – and these new indepth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.
The inspections will be a mixture of announced and unannounced visits and they will include inspections in the evenings and weekends when we know people can experience poor care.
Of course, we will be talking to doctors and nurses, hospital managers and patients in the hospital.
But it is vital we also hear the views of the people who have received care at Musgrove Park, or anyone who wants to share information with us, to help us plan our inspection, and so focus on those things that really matter to people who depend on this service.
To ensure the views of patients and the community are properly heard, the inspectors will be holding a listening event on Tuesday, September 24, at 6.30pm, at Somerset County Cricket Club, in Taunton.
This is your opportunity to meet the inspectors, to tell my team what you think, and make a difference to the NHS services in this area.
A full report of our inspectors’ findings will be published by the Care Quality Commission later in the year.
*CQC is asking people who would like to attend the listening event to fill in an online form or call 03000-616161.
While this will help us with planning for the event, people are free to turn up on the evening even if they haven’t registered. See www.cqc.org.uk/ public/ news/ come-listening-event-andtell- us-about-your-care for details.
Anyone who is unable to attend the listening event but wishes to give their views to the inspection team can email cqclisteningevents@livegroup .co.uk MUSGROVE Park Hospital, under scrutiny from the Care Quality Commission.
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