Dad blasts Taunton taxi firm for refusing to pick up him and dead dog

This is The West Country: Donald Budge is upset the taxi firm refused to let him in one of its cars with his dead dog, Puppy. Donald Budge is upset the taxi firm refused to let him in one of its cars with his dead dog, Puppy.

A PENSIONER says he was left heartbroken when a taxi firm refused to take him to bury his dog.

Donald Budge says A1 Ace Taxi Services wouldn’t let him and his dog, Puppy, which had just been put down by a vet, in one of its cars.

Mr Budge, 69, of Creechbarrow Road in Taunton, was trying to take the little Jack Russell to his daughter’s house at West Buckland to bury her.

He said: “I can’t believe what happened – it’s not right. She was only a little dog and she was wrapped up. The whole thing broke my heart.

“It’s the worst thing in the world losing a pet, and this made it worse.”

Mr Budge claims the driver turned up at his house and refused to take him to his daughter’s home, leaving him to rely on a favour from a friend later in the evening.

“The driver turned up and said ‘I’m not taking that,'” Mr Budge said.

“They ought to be ashamed of themselves with some of the people they take in their cars.

“They pick up drunken people and all sorts, but won’t take me and my dog.

“I got there in the end. My friend had to drop me off, but it was about 1½ hours later, and he couldn’t believe it either.”

Mike Davis, a director at A1 Ace Taxi Services, said the driver was within his rights to refuse the fare.

He said: “Under Hackney Carriage conditions we’re not obliged to take animals alive or dead.

“We rely on customers telling us if they have pets, and Mr Budge did not inform us on the phone.

“The next job could have been to a supermarket and we have to consider whether this would have been reasonable.

“We have to consider other customers, which is what we did in this case.”

Comments (17)

Please log in to enable comment sorting

5:51pm Fri 24 May 13

prickles says...

Think it's disgusting the way this gentleman was treated. What's the difference between carrying a dead dog and some smelly drunk., and then doing a supermarket pick up. Sure taxis aren't fumigated after having some smelly drunk who could of wet himself whilst in there . And what about the taxi drivers who sit in their cabs smoking whilst waiting for fares. Thing this poor chappy should of been treated better.
Think it's disgusting the way this gentleman was treated. What's the difference between carrying a dead dog and some smelly drunk., and then doing a supermarket pick up. Sure taxis aren't fumigated after having some smelly drunk who could of wet himself whilst in there . And what about the taxi drivers who sit in their cabs smoking whilst waiting for fares. Thing this poor chappy should of been treated better. prickles

7:19pm Fri 24 May 13

FreeSpeech? says...

Half the cabbies in Taunton should be renamed scabbies as thay are a right grotty looking bunch, standing next to open cab doors on the main rank smoking, coughing and spitting and that's just the female drivers.
Half the cabbies in Taunton should be renamed scabbies as thay are a right grotty looking bunch, standing next to open cab doors on the main rank smoking, coughing and spitting and that's just the female drivers. FreeSpeech?

10:21pm Fri 24 May 13

Wellington Shrek says...

Mr Budge said “It’s the worst thing in the world losing a pet, and this made it worse.”

Has Mr Budge ever lost a wife, a child, a parent. I am sure there are a good many things worse than losing a pet. Fair enough on the driver, if he doesn't want dead dogs in his car he shouldn't have to.
Mr Budge said “It’s the worst thing in the world losing a pet, and this made it worse.” Has Mr Budge ever lost a wife, a child, a parent. I am sure there are a good many things worse than losing a pet. Fair enough on the driver, if he doesn't want dead dogs in his car he shouldn't have to. Wellington Shrek

10:24pm Fri 24 May 13

Wellington Shrek says...

In addition, the dead dog was not capable of paying its fare.
In addition, the dead dog was not capable of paying its fare. Wellington Shrek

6:59am Sat 25 May 13

Mi_Coc says...

He lives in creechbarrow road and doesn't have a shiny new car? Must be a minority. Can't he get motorbility car it seems a doodle eat and smoke most obese whales in Taunton seem to get one.

Think about it logically they don't carry dead people they are not undertakers. They have to carry pensioners and their shopping and kids from school so why should they carry dead animals.
He lives in creechbarrow road and doesn't have a shiny new car? Must be a minority. Can't he get motorbility car it seems a doodle eat and smoke most obese whales in Taunton seem to get one. Think about it logically they don't carry dead people they are not undertakers. They have to carry pensioners and their shopping and kids from school so why should they carry dead animals. Mi_Coc

10:30pm Sat 25 May 13

Taunton Reader says...

It's unfortunate that the taxi driver did not show any compassion by assisting Mr Budge in his hour of need. Are A1 taxi's suggesting that they would of been able to offer transport, if they had been advised at the time of booking? Hackney Carriage rules may give taxi companies the right to refuse animals, I don't know. However, I would guess that these rules do not extend to Guide / Assistance dogs? Would taxi companies refuse their fares? I hope not. It's a shame that these allowances can't be extended to other people in exceptional circumstances, like those of Mr Budge.
It's unfortunate that the taxi driver did not show any compassion by assisting Mr Budge in his hour of need. Are A1 taxi's suggesting that they would of been able to offer transport, if they had been advised at the time of booking? Hackney Carriage rules may give taxi companies the right to refuse animals, I don't know. However, I would guess that these rules do not extend to Guide / Assistance dogs? Would taxi companies refuse their fares? I hope not. It's a shame that these allowances can't be extended to other people in exceptional circumstances, like those of Mr Budge. Taunton Reader

7:52am Sun 26 May 13

Mi_Coc says...

Taunton Reader wrote:
It's unfortunate that the taxi driver did not show any compassion by assisting Mr Budge in his hour of need. Are A1 taxi's suggesting that they would of been able to offer transport, if they had been advised at the time of booking? Hackney Carriage rules may give taxi companies the right to refuse animals, I don't know. However, I would guess that these rules do not extend to Guide / Assistance dogs? Would taxi companies refuse their fares? I hope not. It's a shame that these allowances can't be extended to other people in exceptional circumstances, like those of Mr Budge.
Yes we should start carry the dead in taxis next time I find a dead relative I will call a1 for collection.

Its a public health issue. Most normal people would of let the vet arrange hygienic disposal of the animal.
[quote][p][bold]Taunton Reader[/bold] wrote: It's unfortunate that the taxi driver did not show any compassion by assisting Mr Budge in his hour of need. Are A1 taxi's suggesting that they would of been able to offer transport, if they had been advised at the time of booking? Hackney Carriage rules may give taxi companies the right to refuse animals, I don't know. However, I would guess that these rules do not extend to Guide / Assistance dogs? Would taxi companies refuse their fares? I hope not. It's a shame that these allowances can't be extended to other people in exceptional circumstances, like those of Mr Budge.[/p][/quote]Yes we should start carry the dead in taxis next time I find a dead relative I will call a1 for collection. Its a public health issue. Most normal people would of let the vet arrange hygienic disposal of the animal. Mi_Coc

4:28pm Sun 26 May 13

FreeSpeech? says...

Mi_Coc wrote:
Taunton Reader wrote:
It's unfortunate that the taxi driver did not show any compassion by assisting Mr Budge in his hour of need. Are A1 taxi's suggesting that they would of been able to offer transport, if they had been advised at the time of booking? Hackney Carriage rules may give taxi companies the right to refuse animals, I don't know. However, I would guess that these rules do not extend to Guide / Assistance dogs? Would taxi companies refuse their fares? I hope not. It's a shame that these allowances can't be extended to other people in exceptional circumstances, like those of Mr Budge.
Yes we should start carry the dead in taxis next time I find a dead relative I will call a1 for collection.

Its a public health issue. Most normal people would of let the vet arrange hygienic disposal of the animal.
I expect the dog was less of a health risk than some of the customers and a few of the scabbies(sorry cabbies).
[quote][p][bold]Mi_Coc[/bold] wrote: [quote][p][bold]Taunton Reader[/bold] wrote: It's unfortunate that the taxi driver did not show any compassion by assisting Mr Budge in his hour of need. Are A1 taxi's suggesting that they would of been able to offer transport, if they had been advised at the time of booking? Hackney Carriage rules may give taxi companies the right to refuse animals, I don't know. However, I would guess that these rules do not extend to Guide / Assistance dogs? Would taxi companies refuse their fares? I hope not. It's a shame that these allowances can't be extended to other people in exceptional circumstances, like those of Mr Budge.[/p][/quote]Yes we should start carry the dead in taxis next time I find a dead relative I will call a1 for collection. Its a public health issue. Most normal people would of let the vet arrange hygienic disposal of the animal.[/p][/quote]I expect the dog was less of a health risk than some of the customers and a few of the scabbies(sorry cabbies). FreeSpeech?

9:28am Tue 28 May 13

madcow says...

FreeSpeech? wrote:
Half the cabbies in Taunton should be renamed scabbies as thay are a right grotty looking bunch, standing next to open cab doors on the main rank smoking, coughing and spitting and that's just the female drivers.
I feel for the Gentleman, but totally agree with you about the Scabbies, i often get the Park and Ride, and when its raining they sit in there.they are disgusting, as you say spitting, spluttering. They look at me in disgust when i wait for the bus.
[quote][p][bold]FreeSpeech?[/bold] wrote: Half the cabbies in Taunton should be renamed scabbies as thay are a right grotty looking bunch, standing next to open cab doors on the main rank smoking, coughing and spitting and that's just the female drivers.[/p][/quote]I feel for the Gentleman, but totally agree with you about the Scabbies, i often get the Park and Ride, and when its raining they sit in there.they are disgusting, as you say spitting, spluttering. They look at me in disgust when i wait for the bus. madcow

11:31am Tue 28 May 13

localmcnocal says...

Usual rants here I see.

The taxi firm as stated are not obliged to carry dead dogs.

This is sad as I suspect he had little alternates, however the world is a sad place.
Usual rants here I see. The taxi firm as stated are not obliged to carry dead dogs. This is sad as I suspect he had little alternates, however the world is a sad place. localmcnocal

6:32pm Tue 28 May 13

wilko84 says...

Would the taxi firm have taken them had the dog been alive?
Would the taxi firm have taken them had the dog been alive? wilko84

1:13am Wed 29 May 13

Mark1970 says...

Mi_Croc of crap you claim to be an ex police officer. I find this hard to believe.

You show a total lack of respect to not just myself but also a person who lost his friend.

When you call for a taxi then you are supposed to ask them to carry an animal.

Mr Budge has lost a dear friend, It does not matter if a taxi company is in the wrong or the right,

Mr Budge had to bury what he called his friend and companion.

Have some respect.
Mi_Croc of crap you claim to be an ex police officer. I find this hard to believe. You show a total lack of respect to not just myself but also a person who lost his friend. When you call for a taxi then you are supposed to ask them to carry an animal. Mr Budge has lost a dear friend, It does not matter if a taxi company is in the wrong or the right, Mr Budge had to bury what he called his friend and companion. Have some respect. Mark1970

9:00am Wed 29 May 13

secret squirell says...

Fair enough the Taxi driver didnt want to take the guy and his dead dog. But couldnt the taxi driver try and help the poor guy, by saying he would ask any of his colleagues over the internal radios if they want the fare instead. Im sure another taxi driver would of taken the fare, I mean its not like in this day and age we can turn down money. Im sure someone would of done it.
Fair enough the Taxi driver didnt want to take the guy and his dead dog. But couldnt the taxi driver try and help the poor guy, by saying he would ask any of his colleagues over the internal radios if they want the fare instead. Im sure another taxi driver would of taken the fare, I mean its not like in this day and age we can turn down money. Im sure someone would of done it. secret squirell

10:03am Wed 29 May 13

Mi_Coc says...

secret squirell wrote:
Fair enough the Taxi driver didnt want to take the guy and his dead dog. But couldnt the taxi driver try and help the poor guy, by saying he would ask any of his colleagues over the internal radios if they want the fare instead. Im sure another taxi driver would of taken the fare, I mean its not like in this day and age we can turn down money. Im sure someone would of done it.
Its health and safety at the end of the day and most taxis have a policy the dont carry dogs unless guide dogs. I dont understand why people make such a big deal of it.
[quote][p][bold]secret squirell[/bold] wrote: Fair enough the Taxi driver didnt want to take the guy and his dead dog. But couldnt the taxi driver try and help the poor guy, by saying he would ask any of his colleagues over the internal radios if they want the fare instead. Im sure another taxi driver would of taken the fare, I mean its not like in this day and age we can turn down money. Im sure someone would of done it.[/p][/quote]Its health and safety at the end of the day and most taxis have a policy the dont carry dogs unless guide dogs. I dont understand why people make such a big deal of it. Mi_Coc

12:06am Thu 30 May 13

Mark1970 says...

For someone who claims to be an ex copper you have no idea of the law,

A guide dog is allowed so that it does not discriminate.

Yet a dog is a dog. A dog will actually be more healthier once it has died than what it will be alive.

The only concern is for hair to be on the seats or muddy paws.

Once an animal is put to sleep then whatever fleas jump off the body searching for a new host.

No matter how clean you think an animal is then a dead animal is better than a live one.
For someone who claims to be an ex copper you have no idea of the law, A guide dog is allowed so that it does not discriminate. Yet a dog is a dog. A dog will actually be more healthier once it has died than what it will be alive. The only concern is for hair to be on the seats or muddy paws. Once an animal is put to sleep then whatever fleas jump off the body searching for a new host. No matter how clean you think an animal is then a dead animal is better than a live one. Mark1970

9:40am Thu 30 May 13

them_apples says...

If the taxi driver doesn't want a dead dog in his car, fair enough.

Living in that area of town, the dead dog from probably nicked anyway.
If the taxi driver doesn't want a dead dog in his car, fair enough. Living in that area of town, the dead dog from probably nicked anyway. them_apples

1:42pm Fri 31 May 13

heather147 says...

It was only a small dog, a Jack Russell. This poor man should have wrapped it in a towel and placed it in a shopping bag and said nothing.

I phoned A1 taxis a while ago at 8.00 am one morning. I was told there was not one available until 9.30 am. A short while later, on deciding to walk instead, I passed the taxi rank in Corporation Street where 4 A1 taxis were apparently lying idle. Obviously they did not want my fare. I did not even tell them on the phone it was for only a short journey from home to the railway station. I could have wanted to go to Bristol or Exeter or somewhere far away. I will not bother phoning them again.

I'm not sure what A1 means when they say their next job could have been to a supermarket. Do they have to be super hygienic to go to supermarkets then.

I have seen many taxi drivers, from A1 and other companies, smoking. Surely that is not hygienic either. Some cabs I have been in absolutely stink of fags even they have a "no smoking" notice. Does this not apply to drivers then?
It was only a small dog, a Jack Russell. This poor man should have wrapped it in a towel and placed it in a shopping bag and said nothing. I phoned A1 taxis a while ago at 8.00 am one morning. I was told there was not one available until 9.30 am. A short while later, on deciding to walk instead, I passed the taxi rank in Corporation Street where 4 A1 taxis were apparently lying idle. Obviously they did not want my fare. I did not even tell them on the phone it was for only a short journey from home to the railway station. I could have wanted to go to Bristol or Exeter or somewhere far away. I will not bother phoning them again. I'm not sure what A1 means when they say their next job could have been to a supermarket. Do they have to be super hygienic to go to supermarkets then. I have seen many taxi drivers, from A1 and other companies, smoking. Surely that is not hygienic either. Some cabs I have been in absolutely stink of fags even they have a "no smoking" notice. Does this not apply to drivers then? heather147

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree