Driver bemoans Taunton RingGo parking system

Rosie Roberts says she was given a parking ticket despite using the RingGo parking system.

Rosie Roberts says she was given a parking ticket despite using the RingGo parking system.

First published in Somerset by

A FRUSTRATED driver has hit out at a parking system in Taunton Deane which allows motorists to pay to park via their mobile phones.

Rosie Roberts, 20, of Creech St Michael, says she was landed with a fine after parking her Vauxhall Corsa at the Taunton multi-storey car park.

She says although she initially paid for a paper ticket, she decided to stay for longer and purchased additional time using the RingGo system.

Despite paying an additional £1.60, Rosie said she found a ticket when she returned to her car following her shopping trip last month.

She told the County Gazette: “It is a big hassle as I am having to appeal against the ticket and it is taking up a lot of my time.

“I am concerned that this could happen to other people so I want to warn people to be cautious when using the system.”

The RingGo system was introduced to allow shoppers to park their cars without worrying about carrying the correct change.

It is in force across 20 sites in Taunton and a further three in Wellington, including the Orchard Centre car park where Rosie received her fine.

A spokeswoman for Taunton Deane Council said: “In this case, we would encourage Ms Roberts to follow the appeal procedures on her fixed penalty notice.

“This can then be checked with the RingGo records and we can then take the appropriate action.”

Comments (12)

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9:47am Wed 21 Nov 12

Mi_Coc says...

Whats new its happen to me the head of parking just overturned it. Happened alot when I was parking over near Bedford house.

The way they behave you would think they work for starling was running parking services there just such a nasty, spiteful bunch. They have a job to do and keep traffic moving by preventing illegal parking but it seems a numbers game with slap the fine without even checking. Other times you see people parked blocking the urban clear way and they are stood chatting and laughing without a care in the world. Why did they spend thousands changing their uniform from green to red? So much for cuts.
Whats new its happen to me the head of parking just overturned it. Happened alot when I was parking over near Bedford house. The way they behave you would think they work for starling was running parking services there just such a nasty, spiteful bunch. They have a job to do and keep traffic moving by preventing illegal parking but it seems a numbers game with slap the fine without even checking. Other times you see people parked blocking the urban clear way and they are stood chatting and laughing without a care in the world. Why did they spend thousands changing their uniform from green to red? So much for cuts. Mi_Coc
  • Score: 0

11:25am Wed 21 Nov 12

*Flick* says...

How odd, and what a shame... I've been using this since it first came out and have never once had a problem, and neither have any of my friends...
How odd, and what a shame... I've been using this since it first came out and have never once had a problem, and neither have any of my friends... *Flick*
  • Score: 0

1:34pm Wed 21 Nov 12

sarah254 says...

I'm suprised it is taking up a lot of time to appeal against a ticket. I parked in a Taunton car park a while ago, used the Ring Service, and ended up with a ticket, as the car registration number was misheard. A quick email message via the TDBC council appeals service resolved the issue and cancelled the fine. It was very quick and easy to sort out.
I'm suprised it is taking up a lot of time to appeal against a ticket. I parked in a Taunton car park a while ago, used the Ring Service, and ended up with a ticket, as the car registration number was misheard. A quick email message via the TDBC council appeals service resolved the issue and cancelled the fine. It was very quick and easy to sort out. sarah254
  • Score: 0

1:02pm Thu 22 Nov 12

EllaCapella says...

Although I sympathise with the time it's taking to appeal etc, I'm wondering if the young lady had removed the original paper ticket. If there was no ticket in the car I presume the parking attendant would check Ringo records... but would not check if there was an expired ticket. I've used the Ringo service on numerous occasions and although I think the extra charge is a bit much, I have never had an issue.
Although I sympathise with the time it's taking to appeal etc, I'm wondering if the young lady had removed the original paper ticket. If there was no ticket in the car I presume the parking attendant would check Ringo records... but would not check if there was an expired ticket. I've used the Ringo service on numerous occasions and although I think the extra charge is a bit much, I have never had an issue. EllaCapella
  • Score: -1

8:55am Fri 23 Nov 12

laytht says...

EllaCapella wrote:
Although I sympathise with the time it's taking to appeal etc, I'm wondering if the young lady had removed the original paper ticket. If there was no ticket in the car I presume the parking attendant would check Ringo records... but would not check if there was an expired ticket. I've used the Ringo service on numerous occasions and although I think the extra charge is a bit much, I have never had an issue.
I think you're right, if there was an expired ticket on the car already, I can imagine that a parking attendant wouldn't check the RingGo records. Which seems fair enough. I've used RingGo numerous times and think its great!

I have also appealed tickets before and it's not a difficult process! You type your ticket number onto the online form and write the reason why you don't think you should have a tick and click send!
[quote][p][bold]EllaCapella[/bold] wrote: Although I sympathise with the time it's taking to appeal etc, I'm wondering if the young lady had removed the original paper ticket. If there was no ticket in the car I presume the parking attendant would check Ringo records... but would not check if there was an expired ticket. I've used the Ringo service on numerous occasions and although I think the extra charge is a bit much, I have never had an issue.[/p][/quote]I think you're right, if there was an expired ticket on the car already, I can imagine that a parking attendant wouldn't check the RingGo records. Which seems fair enough. I've used RingGo numerous times and think its great! I have also appealed tickets before and it's not a difficult process! You type your ticket number onto the online form and write the reason why you don't think you should have a tick and click send! laytht
  • Score: 0

9:27pm Fri 23 Nov 12

Rumour says...

Mi_Coc wrote:
Whats new its happen to me the head of parking just overturned it. Happened alot when I was parking over near Bedford house.

The way they behave you would think they work for starling was running parking services there just such a nasty, spiteful bunch. They have a job to do and keep traffic moving by preventing illegal parking but it seems a numbers game with slap the fine without even checking. Other times you see people parked blocking the urban clear way and they are stood chatting and laughing without a care in the world. Why did they spend thousands changing their uniform from green to red? So much for cuts.
Mi_Coc you have no idea what you're talking about . You call us a nasty , spiteful bunch - what do you base this on ?
You also claim it's a numbers game - you're wrong . We get no incentive or bonus or any such reward from issuing tickets - to be honest we don't care if you get a penalty or not .
You're right about the urban clearway though - we do stand there when there are cars blocking the inside lane . If you look closely on the windscreen of the vehicle though you will see it has one of our penalty bags on . We don't have the power to move vehicles that are parked illegally hence the reason the vehicles sit there during clearway .
Nobody spent thousands changing the uniform . We were taken over by a company called NSL who's uniform is red - simple really .
[quote][p][bold]Mi_Coc[/bold] wrote: Whats new its happen to me the head of parking just overturned it. Happened alot when I was parking over near Bedford house. The way they behave you would think they work for starling was running parking services there just such a nasty, spiteful bunch. They have a job to do and keep traffic moving by preventing illegal parking but it seems a numbers game with slap the fine without even checking. Other times you see people parked blocking the urban clear way and they are stood chatting and laughing without a care in the world. Why did they spend thousands changing their uniform from green to red? So much for cuts.[/p][/quote]Mi_Coc you have no idea what you're talking about . You call us a nasty , spiteful bunch - what do you base this on ? You also claim it's a numbers game - you're wrong . We get no incentive or bonus or any such reward from issuing tickets - to be honest we don't care if you get a penalty or not . You're right about the urban clearway though - we do stand there when there are cars blocking the inside lane . If you look closely on the windscreen of the vehicle though you will see it has one of our penalty bags on . We don't have the power to move vehicles that are parked illegally hence the reason the vehicles sit there during clearway . Nobody spent thousands changing the uniform . We were taken over by a company called NSL who's uniform is red - simple really . Rumour
  • Score: 0

11:39am Tue 27 Nov 12

Mi_Coc says...

Rumour wrote:
Mi_Coc wrote:
Whats new its happen to me the head of parking just overturned it. Happened alot when I was parking over near Bedford house.

The way they behave you would think they work for starling was running parking services there just such a nasty, spiteful bunch. They have a job to do and keep traffic moving by preventing illegal parking but it seems a numbers game with slap the fine without even checking. Other times you see people parked blocking the urban clear way and they are stood chatting and laughing without a care in the world. Why did they spend thousands changing their uniform from green to red? So much for cuts.
Mi_Coc you have no idea what you're talking about . You call us a nasty , spiteful bunch - what do you base this on ?
You also claim it's a numbers game - you're wrong . We get no incentive or bonus or any such reward from issuing tickets - to be honest we don't care if you get a penalty or not .
You're right about the urban clearway though - we do stand there when there are cars blocking the inside lane . If you look closely on the windscreen of the vehicle though you will see it has one of our penalty bags on . We don't have the power to move vehicles that are parked illegally hence the reason the vehicles sit there during clearway .
Nobody spent thousands changing the uniform . We were taken over by a company called NSL who's uniform is red - simple really .
Dont give that cods wallop! You are judged on your numbers i know how it works.

I have seen cars on urban clearways without tickets with you lot stood around.

Its the lowest of the low that join your ranks like asda rejects!
[quote][p][bold]Rumour[/bold] wrote: [quote][p][bold]Mi_Coc[/bold] wrote: Whats new its happen to me the head of parking just overturned it. Happened alot when I was parking over near Bedford house. The way they behave you would think they work for starling was running parking services there just such a nasty, spiteful bunch. They have a job to do and keep traffic moving by preventing illegal parking but it seems a numbers game with slap the fine without even checking. Other times you see people parked blocking the urban clear way and they are stood chatting and laughing without a care in the world. Why did they spend thousands changing their uniform from green to red? So much for cuts.[/p][/quote]Mi_Coc you have no idea what you're talking about . You call us a nasty , spiteful bunch - what do you base this on ? You also claim it's a numbers game - you're wrong . We get no incentive or bonus or any such reward from issuing tickets - to be honest we don't care if you get a penalty or not . You're right about the urban clearway though - we do stand there when there are cars blocking the inside lane . If you look closely on the windscreen of the vehicle though you will see it has one of our penalty bags on . We don't have the power to move vehicles that are parked illegally hence the reason the vehicles sit there during clearway . Nobody spent thousands changing the uniform . We were taken over by a company called NSL who's uniform is red - simple really .[/p][/quote]Dont give that cods wallop! You are judged on your numbers i know how it works. I have seen cars on urban clearways without tickets with you lot stood around. Its the lowest of the low that join your ranks like asda rejects! Mi_Coc
  • Score: 0

8:03pm Tue 27 Nov 12

Rumour says...

Lol you know nothing then :-) You show me some proof and I'll apologise but I guarantee you'll come up empty handed !
I can also guarantee you have not seen cars parked on the clearway that have not been issued on with us standing nearby . You don't half talk some **** !
Asda rejects ? I like that insult - not yet heard that one - keep them coming :-)
Lol you know nothing then :-) You show me some proof and I'll apologise but I guarantee you'll come up empty handed ! I can also guarantee you have not seen cars parked on the clearway that have not been issued on with us standing nearby . You don't half talk some **** ! Asda rejects ? I like that insult - not yet heard that one - keep them coming :-) Rumour
  • Score: 0

8:03pm Tue 27 Nov 12

Rumour says...

Lol you know nothing then :-) You show me some proof and I'll apologise but I guarantee you'll come up empty handed !
I can also guarantee you have not seen cars parked on the clearway that have not been issued on with us standing nearby . You don't half talk some **** !
Asda rejects ? I like that insult - not yet heard that one - keep them coming :-)
Lol you know nothing then :-) You show me some proof and I'll apologise but I guarantee you'll come up empty handed ! I can also guarantee you have not seen cars parked on the clearway that have not been issued on with us standing nearby . You don't half talk some **** ! Asda rejects ? I like that insult - not yet heard that one - keep them coming :-) Rumour
  • Score: 0

2:24pm Fri 30 Nov 12

localmcnocal says...

I have had no trouble with Ringo, certainly not in other towns. I think unfortunatly the problem lies with poor training of staff.
I have had no trouble with Ringo, certainly not in other towns. I think unfortunatly the problem lies with poor training of staff. localmcnocal
  • Score: 0

2:33pm Fri 30 Nov 12

localmcnocal says...

I wouldnt bother Rumor, some of the regular commentators are the ones who can be nasty and spiteful. i should take no notice of some of the over dramatic commentators on here, they are nothing more than wind up merchants.

I am sure the event in the story is a case of a ticket being issued based on the expired ticket without Ringo being checked. We are all human, mistakes happen, no one was harmed, the system hasn't failed, a young lady has been inconvienienced in a very very minor way, and I am sure thouse in charge will learn and develop systems to avoid this sort of error happening again with any regularity.

Shall we keep this in proportion? a one off or at least an infrequent event is barly newsworthy.
I wouldnt bother Rumor, some of the regular commentators are the ones who can be nasty and spiteful. i should take no notice of some of the over dramatic commentators on here, they are nothing more than wind up merchants. I am sure the event in the story is a case of a ticket being issued based on the expired ticket without Ringo being checked. We are all human, mistakes happen, no one was harmed, the system hasn't failed, a young lady has been inconvienienced in a very very minor way, and I am sure thouse in charge will learn and develop systems to avoid this sort of error happening again with any regularity. Shall we keep this in proportion? a one off or at least an infrequent event is barly newsworthy. localmcnocal
  • Score: 0

8:51pm Fri 30 Nov 12

Rumour says...

Ringo is automatically checked before a PCN is issued . The ringo system itself isn't always 100% accurate which causes problems as you can imagine . There's also a lot of cases where people let their pay and display ticket expire and wait for ages before renewing on ringo and in that period they will get a PCN .
Ringo is automatically checked before a PCN is issued . The ringo system itself isn't always 100% accurate which causes problems as you can imagine . There's also a lot of cases where people let their pay and display ticket expire and wait for ages before renewing on ringo and in that period they will get a PCN . Rumour
  • Score: 0

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