Complaints as Mullion postie numbers cut in half

The number of postmen delivering in Mullion has been slashed by more than half and some residents are not receiving their letters until 7.15pm.

This was the claim from resident Sue Ormond, from Redannack North, who said problems had begun following a reshuffle by Royal Mail last month.

This affected Helston and parts of the Lizard Peninsula, in TR12 areas where the second part of the postcode starts with a 6 or 7, as well as TR13 areas beginning with 0, 8 and 9.

Residents were warned that new delivery routes could mean people receiving their post later, or in some cases earlier.

However, the company said that all households should have received their post by 3pm in the town and by 4pm to farms and rural areas.

Yet Mrs Ormond claimed this was not the case, as she knew someone who had not received their mail until 7.15pm one day.

The number of delivery staff had been cut from five (four full time and one part time) to two, she added, working from one van.

Mrs Ormond said: “I think it’s disgraceful. There are 1,000 houses in Mullion – it’s supposed to be the biggest village in Cornwall.

“These two chaps are supposed to work from God knows what in the morning and it was half past seven one night when they finished.

“How do they expect them to deliver in the dark when winter comes?”

Royal Mail had already announced that one of the main differences would be extra vans being used, where postmen and women drive the mail to central points in the different delivery areas and then continue to deliver it by hand from the van, to prevent them carrying such heavy and bulky loads from the post office at the start of the day.

Royal Mail spokesperson Adrian Booth said: “We sincerely apologise for delays in the delivery of mail in parts of the Mullion area over a couple of days recently. This has been caused by recent changes made to delivery practices in the area. Staff and managers have been working very hard to ensure that all mail is delivered so that we can provide the high level of service expected by customers.

“We will continue to monitor these new practices and if any customers experience delays as the new systems bed in we would urge them to contact our customer service department on 0845 601 1399. Our deaf and hard of hearing customers can use our Textphone: 0845 600 060.

“In an ever-changing mail market with declining mail volumes, Royal Mail must make best use of all its resources and changes such as those being made in and around Mullion are essential to ensure we can continue to provide the one-price-goes-any

Comments (8)

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7:17am Mon 15 Apr 13

Gillian Zella Martin 09 says...

I rarely used to get my post until late afternoon anyway, this new system seems more efficient, in fact a lot of the time I am receiving my post earlier. I am perfectly happy with the new system. Only on one odd occasion at the beginning I received it at 19:00 and most new systems have teething problems. I fully support the new system. My post service appears very reliable.
I rarely used to get my post until late afternoon anyway, this new system seems more efficient, in fact a lot of the time I am receiving my post earlier. I am perfectly happy with the new system. Only on one odd occasion at the beginning I received it at 19:00 and most new systems have teething problems. I fully support the new system. My post service appears very reliable. Gillian Zella Martin 09
  • Score: 0

8:58am Mon 15 Apr 13

iandharvey says...

Like any other company, Royal Mail has to change to reflect it’s business environment. Whether we like it or not, electronic communication is driving down the volume of traditional mail and increasing the number of packages being handled. Many people now manage most, if not all of their household finances electronically and also buy items on the internet as delivery costs are frequently cheaper than driving into the nearest large town or city. Increasingly, social networking sites are replacing traditional greeting cards.
At the same time, it is vitally important to maintain the existing mail service for those people who are unable to use these electronic facilities. This means that the service needs to remain responsive and affordable.
According to Royal Mail the changes are being made to reflect the reality of the current situation and I believe we have to give them a chance to make them work. The alternative will be a system that is expensive and doomed to failure.
Like any other company, Royal Mail has to change to reflect it’s business environment. Whether we like it or not, electronic communication is driving down the volume of traditional mail and increasing the number of packages being handled. Many people now manage most, if not all of their household finances electronically and also buy items on the internet as delivery costs are frequently cheaper than driving into the nearest large town or city. Increasingly, social networking sites are replacing traditional greeting cards. At the same time, it is vitally important to maintain the existing mail service for those people who are unable to use these electronic facilities. This means that the service needs to remain responsive and affordable. According to Royal Mail the changes are being made to reflect the reality of the current situation and I believe we have to give them a chance to make them work. The alternative will be a system that is expensive and doomed to failure. iandharvey
  • Score: 0

9:05am Mon 15 Apr 13

telstar1962 says...

Does it really matter if you receive your Bank Statement,Postcard from friends on holiday,or junk mail at 7.15am or 7.15pm ?

Our postal system works well, whatever time the post is delivered.
Does it really matter if you receive your Bank Statement,Postcard from friends on holiday,or junk mail at 7.15am or 7.15pm ? Our postal system works well, whatever time the post is delivered. telstar1962
  • Score: 0

9:37am Mon 15 Apr 13

Gillian Zella Martin 09 says...

I had smaller size parcels that were sent letter post and not parcel post to me in the past, I was told I had to collect them from Mullion Post Office as they were too big for my local postman to bring on his bike, therefore with the new system they can bring letters and parcels with the van without having to carry them far, which is obviously an advantage for both post delivery person and customer alike.
I had smaller size parcels that were sent letter post and not parcel post to me in the past, I was told I had to collect them from Mullion Post Office as they were too big for my local postman to bring on his bike, therefore with the new system they can bring letters and parcels with the van without having to carry them far, which is obviously an advantage for both post delivery person and customer alike. Gillian Zella Martin 09
  • Score: 0

9:51am Mon 15 Apr 13

Gillian Zella Martin 09 says...

Incidentally Ian Harvey, I may not always have agreed with what you have said in the past but I guarantee you will have my vote for the Parish Council at this next election.
Incidentally Ian Harvey, I may not always have agreed with what you have said in the past but I guarantee you will have my vote for the Parish Council at this next election. Gillian Zella Martin 09
  • Score: 0

12:22pm Mon 15 Apr 13

Cornish heath says...

My family have been convinced for some time that a mail box on the outskirts of Constantine is not always cleared on a Sat morning, and some mail delivery is held back until the following week.
My family have been convinced for some time that a mail box on the outskirts of Constantine is not always cleared on a Sat morning, and some mail delivery is held back until the following week. Cornish heath
  • Score: 0

3:10pm Mon 15 Apr 13

iandharvey says...

Gillian, Thank you for your support, but as I understand it there are only 10 candidates for 10 seats so there will not need to be an election. (Wouldn't it be boring if we agreed about everything!)
Gillian, Thank you for your support, but as I understand it there are only 10 candidates for 10 seats so there will not need to be an election. (Wouldn't it be boring if we agreed about everything!) iandharvey
  • Score: 0

3:25pm Mon 15 Apr 13

Gillian Zella Martin 09 says...

Oh right, I obviously haven't been paying enough attention.
Oh right, I obviously haven't been paying enough attention. Gillian Zella Martin 09
  • Score: 0

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