Health bosses' plea to only use Taunton's Musgrove Park Hospital A&E in emergency

This is The West Country: Musgrove Park Hospital Musgrove Park Hospital

HEALTH bosses are pleading with patients with minor ailments to stop clogging up the emergency department at Taunton’s Musgrove Park Hospital.

The appeal comes after doctors with Taunton Deane GP Federation and A&E consultants concluded one in five visits were unnecessary.

Taunton and Wellington area GPs area are to hand out leaflets advising people of the best treatment options depending on their illness or injury.

Federation chairman Dr Will Chandler said: “Patients aren’t to blame for not knowing where to get advice and treatment for their minor injury or ailments.

“But the district hospital’s A&E department is still seeing too many people who could have had quicker and more convenient treatment if they had asked for advice from their local pharmacist, seen their GP or called the new 111 health helpline.

“The easy-to-read leaflet we are soon to distribute explains the options available to the public if they become ill.

“Some people just need to stop and ask themselves – is A&E the right place for me?

“Our leaflet can help you make better decisions as well as offering helpful telephone numbers to signpost you to local health services that best meet your needs.

“Make sure you keep the leaflet by your telephone – you never know when you might need it.”

To view an on-line copy of the leaflet being distributed next month, click on the Somerset Commissioning Group related link on this story.

*If you or a family member is experiencing severe chest pain, the symptoms of stroke, heavy bleeding, broken bones or unconsciousness you should telephone 999 and ask for an ambulance.

 

 

 

Comments (9)

Please log in to enable comment sorting

4:48pm Tue 20 May 14

xxmatronxx says...

Sadly A & E is often the only help available. Myself and several other people I know can't get appointments at the GP surgery for up to 3 weeks. All these adverts telling you to "tell your doctor" are a waste of time. Half aren't interested other half are in meetings. No point saying change your surgery because they all as bad. I started working for the nhs 40years ago and all I have seen is a huge decline in the standards and service available.
Sadly A & E is often the only help available. Myself and several other people I know can't get appointments at the GP surgery for up to 3 weeks. All these adverts telling you to "tell your doctor" are a waste of time. Half aren't interested other half are in meetings. No point saying change your surgery because they all as bad. I started working for the nhs 40years ago and all I have seen is a huge decline in the standards and service available. xxmatronxx
  • Score: -22

4:59pm Tue 20 May 14

xxmatronxx says...

Sadly A & E is often the only option to people who are concerned about their health. Myself and several others are frequently told no available GP appointments for 3 weeks. No point saying change your GP because they are all the same. GPs say they are over stretched but they now have practice nurses who do nearly all their work. They run all the clinics, give advice, blood tests, medicine reviews etc etc. What we need is caring GPs working more hours and spending less time in meetings then A & E can go back to it's emergency work.
Sadly A & E is often the only option to people who are concerned about their health. Myself and several others are frequently told no available GP appointments for 3 weeks. No point saying change your GP because they are all the same. GPs say they are over stretched but they now have practice nurses who do nearly all their work. They run all the clinics, give advice, blood tests, medicine reviews etc etc. What we need is caring GPs working more hours and spending less time in meetings then A & E can go back to it's emergency work. xxmatronxx
  • Score: -24

4:59pm Tue 20 May 14

jess the cat says...

Don't look after the drunks on a weekend and they will have more time to see the people who actually are sick and need help
Don't look after the drunks on a weekend and they will have more time to see the people who actually are sick and need help jess the cat
  • Score: 22

5:15pm Tue 20 May 14

ciderlolly says...

Whatever your emergency/ailment..p
lease think carefully before you go to A & E... anywhere in the world.. not just Musgrove..A & E is there for EMERGENCIES ONLY!!..on the other hand..if your really frightened go..or ring out of hours doctors..or see your pharmacist.. they..in my opinion are fantastic, and have helped me..and mine on several occasions... think before you go to casualty... I have had several experience's at Musgrove.. not always the outcome we..as a family would have wanted.. but I have the upmost respect for all the staff... and care that.. all of us as a family have received.. long may it continue..Thankyou
Whatever your emergency/ailment..p lease think carefully before you go to A & E... anywhere in the world.. not just Musgrove..A & E is there for EMERGENCIES ONLY!!..on the other hand..if your really frightened go..or ring out of hours doctors..or see your pharmacist.. they..in my opinion are fantastic, and have helped me..and mine on several occasions... think before you go to casualty... I have had several experience's at Musgrove.. not always the outcome we..as a family would have wanted.. but I have the upmost respect for all the staff... and care that.. all of us as a family have received.. long may it continue..Thankyou ciderlolly
  • Score: 20

6:53pm Tue 20 May 14

Mi_Coc says...

xxmatronxx wrote:
Sadly A & E is often the only help available. Myself and several other people I know can't get appointments at the GP surgery for up to 3 weeks. All these adverts telling you to "tell your doctor" are a waste of time. Half aren't interested other half are in meetings. No point saying change your surgery because they all as bad. I started working for the nhs 40years ago and all I have seen is a huge decline in the standards and service available.
Call 111 ask to be seen by the out of hours doctors they are based there.

I have had trouble seeing a gp in the week and use the 111 that's what it's for anyone who rocks up and a and e and just needs a gp is abusing the system and is very selfish.


Why the hell should you see a doctor about an ear infection and when someone has a serious injury and our a baby is 40c plus and about to go into convulsions.

Emergency is the clue it's in the name. NHS staff should no better.

It's all jam packed when I got to the out of hours doctors.
[quote][p][bold]xxmatronxx[/bold] wrote: Sadly A & E is often the only help available. Myself and several other people I know can't get appointments at the GP surgery for up to 3 weeks. All these adverts telling you to "tell your doctor" are a waste of time. Half aren't interested other half are in meetings. No point saying change your surgery because they all as bad. I started working for the nhs 40years ago and all I have seen is a huge decline in the standards and service available.[/p][/quote]Call 111 ask to be seen by the out of hours doctors they are based there. I have had trouble seeing a gp in the week and use the 111 that's what it's for anyone who rocks up and a and e and just needs a gp is abusing the system and is very selfish. Why the hell should you see a doctor about an ear infection and when someone has a serious injury and our a baby is 40c plus and about to go into convulsions. Emergency is the clue it's in the name. NHS staff should no better. It's all jam packed when I got to the out of hours doctors. Mi_Coc
  • Score: -2

11:27am Wed 21 May 14

souwesterly says...

I find it hard to believe that in and around Taunton that people can't get appointments with their GPs for three weeks. Various members of our family use four different surgeries in Taunton and all of us can get same day appointments if necessary.
If you just need to have a chat with your GP then tough - but if you need to see one urgently then explain things to the reception and they'll find a space for you - quickly.
If you just go on-line to book an appointment you may well not find a quick appointment slot - so wake up and ring early and you'll get seen.

A & E is overloaded and the one time I had to be taken there by ambulance, I ended up spending three hours on a trolley before being admitted.
Why - because silly people can't tell the difference between emergency and eye strain - between panic and pimples - between desperate and drunkenness.
Its way past time that we started charging people for A & E attention - with the fee refundable if the treatment was then found to be essential. Certain categories of attention (minor ailments and drunkenness especially) should be charged before they're treated and anyone found abusing the system should be 'booked' and refused treatment of any kind in the future. They'd soon see the light!

We could also perhaps do with a triage unit - one where all walking wounded can been assessed before being a) treated on the spot by a nurse or b) passed on to the A & E proper.
Sure - we'd lose the odd patient whose symptoms hid something more serious but that might happen anyway and at least seriously ill patients could get quicker treatment.

There's also the emergency doctor service which has always worked very well for me. They've always ever rung me back within the hour and been able to see me within less than that time - and they even came out to see me at 3 am! (I was rushed into A & E thereafter!)

In Taunton we're blessed with an excellent multi-level service that performs well above national standards, in my opinion. Agreed - things have slipped over the past 40 years. There are 6 million more people in this country since 1970. At a doctor-patient ratio of about 3:1000 I doubt that we could have added 18,000 more doctors to the workforce in those 40 years.

As usual however, there are always political undertones - figures and targets must be met; rules must be followed; reports must be made - all before the patient is treated. Someone somewhere needs to clear away a hell of a lot of red tape, H & S limitations and "managers". Then and only then might we all get treated properly.
I find it hard to believe that in and around Taunton that people can't get appointments with their GPs for three weeks. Various members of our family use four different surgeries in Taunton and all of us can get same day appointments if necessary. If you just need to have a chat with your GP then tough - but if you need to see one urgently then explain things to the reception and they'll find a space for you - quickly. If you just go on-line to book an appointment you may well not find a quick appointment slot - so wake up and ring early and you'll get seen. A & E is overloaded and the one time I had to be taken there by ambulance, I ended up spending three hours on a trolley before being admitted. Why - because silly people can't tell the difference between emergency and eye strain - between panic and pimples - between desperate and drunkenness. Its way past time that we started charging people for A & E attention - with the fee refundable if the treatment was then found to be essential. Certain categories of attention (minor ailments and drunkenness especially) should be charged before they're treated and anyone found abusing the system should be 'booked' and refused treatment of any kind in the future. They'd soon see the light! We could also perhaps do with a triage unit - one where all walking wounded can been assessed before being a) treated on the spot by a nurse or b) passed on to the A & E proper. Sure - we'd lose the odd patient whose symptoms hid something more serious but that might happen anyway and at least seriously ill patients could get quicker treatment. There's also the emergency doctor service which has always worked very well for me. They've always ever rung me back within the hour and been able to see me within less than that time - and they even came out to see me at 3 am! (I was rushed into A & E thereafter!) In Taunton we're blessed with an excellent multi-level service that performs well above national standards, in my opinion. Agreed - things have slipped over the past 40 years. There are 6 million more people in this country since 1970. At a doctor-patient ratio of about 3:1000 I doubt that we could have added 18,000 more doctors to the workforce in those 40 years. As usual however, there are always political undertones - figures and targets must be met; rules must be followed; reports must be made - all before the patient is treated. Someone somewhere needs to clear away a hell of a lot of red tape, H & S limitations and "managers". Then and only then might we all get treated properly. souwesterly
  • Score: 20

12:04pm Wed 21 May 14

ShazAtko says...

xxmatronxx wrote:
Sadly A & E is often the only help available. Myself and several other people I know can't get appointments at the GP surgery for up to 3 weeks. All these adverts telling you to "tell your doctor" are a waste of time. Half aren't interested other half are in meetings. No point saying change your surgery because they all as bad. I started working for the nhs 40years ago and all I have seen is a huge decline in the standards and service available.
If you work for the NHS you should know better. If it can wait 3 weeks it is not an emergency is it?? Shame on you.
[quote][p][bold]xxmatronxx[/bold] wrote: Sadly A & E is often the only help available. Myself and several other people I know can't get appointments at the GP surgery for up to 3 weeks. All these adverts telling you to "tell your doctor" are a waste of time. Half aren't interested other half are in meetings. No point saying change your surgery because they all as bad. I started working for the nhs 40years ago and all I have seen is a huge decline in the standards and service available.[/p][/quote]If you work for the NHS you should know better. If it can wait 3 weeks it is not an emergency is it?? Shame on you. ShazAtko
  • Score: 10

12:06pm Wed 21 May 14

ShazAtko says...

xxmatronxx wrote:
Sadly A & E is often the only help available. Myself and several other people I know can't get appointments at the GP surgery for up to 3 weeks. All these adverts telling you to "tell your doctor" are a waste of time. Half aren't interested other half are in meetings. No point saying change your surgery because they all as bad. I started working for the nhs 40years ago and all I have seen is a huge decline in the standards and service available.
If it can wait three weeks it is clearly not an emergency. You should know better working for the NHS!
[quote][p][bold]xxmatronxx[/bold] wrote: Sadly A & E is often the only help available. Myself and several other people I know can't get appointments at the GP surgery for up to 3 weeks. All these adverts telling you to "tell your doctor" are a waste of time. Half aren't interested other half are in meetings. No point saying change your surgery because they all as bad. I started working for the nhs 40years ago and all I have seen is a huge decline in the standards and service available.[/p][/quote]If it can wait three weeks it is clearly not an emergency. You should know better working for the NHS! ShazAtko
  • Score: 12

8:47am Thu 22 May 14

RosieSparkle says...

I don't think I've ever had to wait 3 weeks, or even as much as a week, to see my doctor. I've always been able to get a fairly prompt appointment when needed, or in some cases I've asked for a telephone appointment and that's been given willingly. Not sure where all this hysteria over appointment times comes from other than the Daily Mail.

I went to MPH A&E with a suspected miscarriage last year and they were wonderful. In hindsight if it should happen again I wouldn't bother as I know really there is nothing they can do at such an early stage, but it was my first pregnancy and I was terrified. They were very kind and booked me a scan at the EPAC. I can only speak for myself but it certainly wasn't my intention to waste their time even if I would have been better off calling 111.
I don't think I've ever had to wait 3 weeks, or even as much as a week, to see my doctor. I've always been able to get a fairly prompt appointment when needed, or in some cases I've asked for a telephone appointment and that's been given willingly. Not sure where all this hysteria over appointment times comes from other than the Daily Mail. I went to MPH A&E with a suspected miscarriage last year and they were wonderful. In hindsight if it should happen again I wouldn't bother as I know really there is nothing they can do at such an early stage, but it was my first pregnancy and I was terrified. They were very kind and booked me a scan at the EPAC. I can only speak for myself but it certainly wasn't my intention to waste their time even if I would have been better off calling 111. RosieSparkle
  • Score: 10

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree