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Barclays bank Taunton in customer service technique trial
4:00pm Wednesday 19th March 2014 in News
BARCLAYS branch in Taunton bank is being used as a guinea pig for its banks across the rest of the country.
It is one of only four selected to pioneer a new customer service technique – if successful, it will be rolled out across Britain.
Taunton Deane MP Jeremy Browne, who dropped by to see the scheme for himself, said: “Barclays are bringing their staff in front of the counters and equipping them with iPads so they can help their customers more easily.
“The staff are also being equipped with a wider range of skills so customers do not have to wait so long to talk with somebody who understands their requirements.”
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