Barclays bank Taunton in customer service technique trial

This is The West Country: Jeremy Browne hears about the pioneering customer service techniques from Barclays customer assistant Lucy Partridge. Photo: Geoff Roberts. Jeremy Browne hears about the pioneering customer service techniques from Barclays customer assistant Lucy Partridge. Photo: Geoff Roberts.

BARCLAYS branch in Taunton bank is being used as a guinea pig for its banks across the rest of the country.

It is one of only four selected to pioneer a new customer service technique – if successful, it will be rolled out across Britain.

Taunton Deane MP Jeremy Browne, who dropped by to see the scheme for himself, said: “Barclays are bringing their staff in front of the counters and equipping them with iPads so they can help their customers more easily.

“The staff are also being equipped with a wider range of skills so customers do not have to wait so long to talk with somebody who understands their requirements.”

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5:53am Thu 20 Mar 14

TauntonBloke29 says...

I bank there and have to admit the service received is very good. All they have to do now is stop making it look like a hospital!
I bank there and have to admit the service received is very good. All they have to do now is stop making it look like a hospital! TauntonBloke29
  • Score: 2

3:51pm Fri 21 Mar 14

SocialistParty.SomersetBranch says...

How much does Browne receive from this bank, in exchange for helping to advertise their Company's crass Public Relations stunt?

Or is there another and rather lucratively paid additional 'consultancy' in the offing Mr Browne?

"Bringing their staff in front of the counter"?! You have to be joking?!

If there aren't enough staff behind the counter to deal with customers in a reasonable time without unreasonable lengthy queues building up to start with; then bringing some or all of the said staff in front of the counter (with or without iPads) is clearly not going to reduce waiting time, or improve the 'customer experience' (what an awful expression!).

Of course; the banks could stop making redundancies or even employ more staff - now that would improve the customer and bank staff 'experience'! - Wouldn't be so profitable for the shareholders though, eh Mr Browne?

The Socialist Party is clear - the banking system should be nationalised under democratic popular control. Only on this basis would it be possible to get rid of the spivs and speculators that are holding working class people to ransom. A genuinely nationalised banking sector would be run for the benefit of the majority, rather than for the super-rich.

Those struggling to pay their mortgage would have it converted to an affordable rent; small businesses could get cheap loans, and public works such as a massive house-building programme could be cheaply financed.

The need to build a mass party of working people which stands for this demand as part of a broader socialist programme has never been clearer. As the rotten heart of Britain's banking system is revealed to millions many will be drawing this conclusion.

We demand:

*A democratic workers' inquiry into the banking scandals, involving representatives of the trade unions, mortgage holders, pensioners and young people

*Jail the bankers responsible for fraud. Kick out all the banksters, spivs, and speculators. No compensation or ' golden handshakes' for those who caused this crisis

*No more big-business loan sharks! Millions of people have been forced to get into debt just to survive. These debts to be written off

Cheap mortgages and loans to be provided to individuals on a secure basis, with guaranteed low interest rates

*Nationalise all the banks on the basis of democratic public ownership - run by representatives of banking workers and trade unions, the wider working class, as well as the government. Take them completely out of the hands of the fat cats who made the mess! Compensation should be paid only on the basis of proven need

Don't just get angry, get organised! Join the socialists!

www.socialistparty.o
rg.uk
How much does Browne receive from this bank, in exchange for helping to advertise their Company's crass Public Relations stunt? Or is there another and rather lucratively paid additional 'consultancy' in the offing Mr Browne? "Bringing their staff in front of the counter"?! You have to be joking?! If there aren't enough staff behind the counter to deal with customers in a reasonable time without unreasonable lengthy queues building up to start with; then bringing some or all of the said staff in front of the counter (with or without iPads) is clearly not going to reduce waiting time, or improve the 'customer experience' (what an awful expression!). Of course; the banks could stop making redundancies or even employ more staff - now that would improve the customer and bank staff 'experience'! - Wouldn't be so profitable for the shareholders though, eh Mr Browne? The Socialist Party is clear - the banking system should be nationalised under democratic popular control. Only on this basis would it be possible to get rid of the spivs and speculators that are holding working class people to ransom. A genuinely nationalised banking sector would be run for the benefit of the majority, rather than for the super-rich. Those struggling to pay their mortgage would have it converted to an affordable rent; small businesses could get cheap loans, and public works such as a massive house-building programme could be cheaply financed. The need to build a mass party of working people which stands for this demand as part of a broader socialist programme has never been clearer. As the rotten heart of Britain's banking system is revealed to millions many will be drawing this conclusion. We demand: *A democratic workers' inquiry into the banking scandals, involving representatives of the trade unions, mortgage holders, pensioners and young people *Jail the bankers responsible for fraud. Kick out all the banksters, spivs, and speculators. No compensation or ' golden handshakes' for those who caused this crisis *No more big-business loan sharks! Millions of people have been forced to get into debt just to survive. These debts to be written off Cheap mortgages and loans to be provided to individuals on a secure basis, with guaranteed low interest rates *Nationalise all the banks on the basis of democratic public ownership - run by representatives of banking workers and trade unions, the wider working class, as well as the government. Take them completely out of the hands of the fat cats who made the mess! Compensation should be paid only on the basis of proven need Don't just get angry, get organised! Join the socialists! www.socialistparty.o rg.uk SocialistParty.SomersetBranch
  • Score: -4

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