Vodafone responds to criticism from Burnham customers

This is The West Country: Vodafone responds to criticism from Burnham customers Vodafone responds to criticism from Burnham customers

VODAFONE customers across Burnham and Highbridge have hit out at the network after a ‘technical problem’ left them without mobile phone reception for over a week.

Hundreds of the company’s customers living locally have not been able to make calls or send texts since December 23 and the issue is still ongoing.

Readers have reported problems in the Burnham, Highbridge and Wedmore areas and have been getting in touch on our Facebook page.

Jeanette Wheaton commented: “I’m always having reception problems with Vodafone.

“Even network coverage is bad, although I live in Wedmore. I would like to know when we’re getting updated. I’ve been paying for service I can barely use.”

Debbie Bond said: “It's a joke. I’ve had enough of no signal now, it always happens round Christmas and New Year.

“I spoke to Vodafone a few days ago and there was no update.

“I’m lucky I have a house phone, as my three-week-old baby was ill and I had to phone out. But a lot of people have only got mobiles. When my contract is up I’m not going with Vodafone as this has been happening for two years.”

Joanne Lee said: “My mobile is the only way my mum has contact and cannot use her phone. She’s not long had a stroke. I will not be staying with Vodafone now - it's a joke.”

Kyla James said: “This happened with Vodafone last year too. I’m not happy, as I bought my son a new phone for Christmas on Vodafone pay-as-you-go!

“Christmas Day my son put £20 credit on but he hasn’t been able to use his phone for what its intended; calls and texts.”

Kelly Edrich said: “No phone service since December 23 for my daughter’s phone. Spent 45 minutes on live chat with Vodafone this morning and was categorically told there were no problems with the mast.

“It’s very annoying, as I don't let my daughter out without her phone, so she can't even take the dog out.”

Joanne Day said: “My phone been down since Christmas Eve and I’m so mad as it did the same as last year! Can just get signal in West Huntspill.”

A Vodafone spokesman told the Weekly News on Tuesday, December 31: “We’re sorry some of our customers locally are experiencing signal problems.

“Our engineers have carried out some remedial work but we haven’t been able to get to the root of the problem; we are working on it as a matter of priority.”

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