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Taunton emergency call centre service losing money
9:00pm Wednesday 25th September 2013 in News
STAFF at a call centre offering an emergency response to elderly people are worried about their future after it emerged the council service is losing money.
There is even speculation among some of the 32 Deane Helpline workers that the Taunton-based operation could be farmed out to India to save money.
The 30-year-old operation, run from offices at Kilkenny Court, allows people to contact staff via ‘Piper line’ when they need urgent assistance.
A member of staff, who asked not to be named, said: “Taunton Deane Council has brought in a consultancy firm to do a review of the business because of the losses it’s making.
“The council says it’s taken reasonable steps to reduce these losses and it’s can’t continue to give financial support.
“If it was farmed out to another call centre, such as in India, it would function more or less the same, but staff are naturally worried about their jobs.”
A council spokeswoman said: “Taunton Deane Council is currently considering options to improve the financial position of Deane Helpline.
“Until the review has been concluded it would be premature to comment further, other than to reassure our customers that business continues as normal.”
*A Taunton Deane Council spokeswoman said today:"We can assure people the service will not be 'farmed out to India'."
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